eCater System Status

Submit the form to receive system status emails.

Open a Support Ticket

Customer Documentation

eCater SSL Certificate Update

by kesz1 | Feb 21, 2024 | System Status

eCater is currently updating the SSL certificate for all accounts in North America.

Our team will continue to monitor this issue closely.

Please bookmark and subscribe to the eCater System Status page. If you have any issues, please open a support ticket.

We apologize for the inconvenience and thank you for your patience.

eCater Connectivity issues have been reported UPDATE #1 (RESOLVED)

by kesz1 | Feb 6, 2024 | System Status

As of 11:30 AM ET, all eCater sites were back online. We made the decision to bypass the Web Application Firewall (Sucuri, Inc.) to eliminate any issues you may have throughout the day. Sucuri Inc. resolved the issue, and we will start integrating the WAF throughout the evening.

Our team will continue to monitor this issue closely.

Please bookmark and subscribe to the eCater System Status page. If you have any issues, please open a support ticket.

We apologize for the inconvenience and thank you for your patience.

eCater Connectivity issues have been reported

by kesz1 | Feb 6, 2024 | System Status

Customers have reported connectivity issues and receive the below firewall error. We are aware and are currently working with our Web Application Firewall (WAF) vendor to resolve the issue. Yesterday our WAF vendor, Sucuri, Inc., reported the issue and are still working to correct the problem.

We apologize for the inconvenience and expect the issue to be resolved shortly.